Latest information related to COVID-19

Frequently Asked Question (FAQs) for current and future students, their families and educational advisor

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COVID19 FAQs

Current students and USA GSSP/Institutional Partner Operations

  • Where can I find more information and updates with respect to what is happening on Navitas USA campuses as a result of COVID-19?

    • Please refer to the UMass Dartmouth Coronavirus website for the most up-to-date information regarding COVID-19.  Students should also monitor their school email accounts for messages from UMass Dartmouth College and Global Student Success Program (GSSP) staff.  Many of our GSSP teams are also utilizing WhatsApp and other messenger services to stay in touch.
    • For general US updates, please refer to the following website: Centers for Disease Control and Prevention
  • How are Global Student Success Program (GSSP) students being supported now that instruction has moved to online or remote learning?
    • Academic Instruction:  We were able to move instruction online in tandem with our institutional partners to minimize disruption to student studies.  To adhere to social distancing practices, our instructors and GSSP student advisors are available for online meetings with students.

    • If students experience technical issues or have difficulty accessing learning sites, please contact your GSSP student advisor for assistance.

    • Student Support:  While we cannot have in-person activities, we have introduced a number of activities and student services we can provide remotely to ensure students remain engaged, connected, and supported (online chat/activities, games, peer support, etc.).  We will also continue our proactive support to students, reaching out to them electronically to ensure they are safe and secure.

  • Are students able to remain in on-campus housing?
    • Our institutional partners monitor local conditions and public health guidelines to inform decisions regarding on-campus housing and related services.  If on-campus housing closes, no student will be left without a plan. Students will be informed of their options and the GSSP staff will work closely with each student to ensure that they can either return home or access alternative housing. 
    • Please refer to the UMass Dartmouth Coronavirus website for the most up-to-date information regarding COVID-19.  Students should also monitor their school email accounts for messages from UMass Dartmouth and Global Student Success Program (GSSP) staff.  Many of our GSSP teams are also utilizing WhatsApp and other messenger services to stay in touch.
  • Will I receive a refund for my housing fees or meal plan if I moved out of on-campus housing?

    • Refunds policies for on-campus housing and meal plan fees are determined by our institutional partners.  Many have already communicated information to students.  If you have additional questions or concerns, your GSSP student advisor can help connect you to the appropriate contact.
  • Does my student health insurance cover COVID-19?
    • Students' insurance covers COVID-19 testing and treatment. Please keep in mind that eligibility for testing is based on screening measures in place by local healthcare providers (i.e. you must have symptoms or be otherwise eligible based on local requirements).
  • Can I return home and continue with my online/remote studies?
    • Your GSSP advisor can help you determine the best option for you based on current travel advisories, access to learning platforms from your home country, student visa regulations, etc.
  • What happens if I decide to withdraw from my spring courses?  What happens to my student visa?

    • We encourage students to complete their spring courses using online/remote learning modes, either while remaining in the U.S. or in their home country.  However, we recognize that this is an uncertain time and that students and their families may make other decisions.  Please contact your GSSP student advisor to discuss your intentions to return home and the potential impact on your study plan.  Many students can return home now and come back to campus this fall on their current student visas.  You should check with your PDSO/DSO to confirm that you remain in active status.
  • Will we be able to return to campus for summer classes?  What about the Fall?

    • Our partners and the GSSP staff are monitoring local conditions and public health guidelines to determine when it’s best to resume in person or on-campus instruction.  We recommend bookmarking your school’s COVID-19 website.  The GSSP team will also send updates to students as they become available.